Terms of Service

Welcome to ShieldKit. By installing the ShieldKit Shopify app on your store, you agree to these terms. If you don't agree, uninstall the app — that's the cleanest way to opt out.

The service

ShieldKit is a B2B SaaS Shopify Embedded App that scans Shopify stores for Google Merchant Center compliance issues, generates fix instructions, and provides AI-search visibility tools (Merchant Listings JSON-LD enrichment, llms.txt, AI bot allow/block controls). ShieldKit is not affiliated with, endorsed by, or sponsored by Google or Shopify.

Eligibility

You must be the merchant of record for the Shopify store you install ShieldKit on, or have explicit authorisation from that merchant. ShieldKit is for legitimate businesses only — no use with stores engaged in fraud, illegal goods, or other policy violations.

Plans and billing

Paid plans are billed by Shopify under Shopify Managed Pricing. Charges appear on your Shopify invoice. Annual plans are billed up front. Recurring charges renew automatically until you cancel via Shopify's Managed Pricing page (also reachable from the in-app plan switcher) or by uninstalling the app.

Plan switches are prorated automatically by Shopify. Cancellations take effect immediately: paid features stop, and your account returns to the Free plan. The free plan grants one compliance scan at install; it is not refilled on cancellation.

Refunds: ShieldKit does not issue refunds for partial billing periods, but Shopify's proration handles cancellations and downgrades cleanly. If you believe you were charged in error, email hello@shieldkit.app within 14 days and we'll work with Shopify to resolve it.

AI-generated content

Several ShieldKit features use Anthropic's Claude API to generate text — store policies, GMC appeal letters, and other drafts. AI outputs are starting points, not finished legal documents.

Product writes (paid plan)

The paid plan writes identifier metafields back to your products via the write_products Shopify scope: continuous enrichment on newly-updated products plus the bulk Auto-Filler that fills missing identifiers across the existing catalog. Scope of writes:

Acceptable use

You agree not to:

Service availability

ShieldKit is provided on a best-effort basis. We aim for high availability but do not commit to a formal uptime SLA at the current plan tiers. Scheduled maintenance and unexpected outages will happen. Background jobs (subscription reconciliation, install reconciliation, JSON-LD verification, product-enrichment drainer) are subject to Vercel's Cron platform availability.

Compliance disclaimers

Warranty disclaimer

ShieldKit is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant the service will be uninterrupted or error-free, that defects will be corrected, or that the service or the server that makes it available are free of viruses or other harmful components.

Limitation of liability

To the extent permitted by law, in no event shall ShieldKit, its operators, or its subprocessors be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the service, including but not limited to loss of revenue, data, or business opportunity. Total aggregate liability shall not exceed the amount you paid for the service in the 3 months preceding the event giving rise to the claim.

Termination

You can terminate at any time by uninstalling the app or by cancelling your subscription in the in-app plan switcher. We can terminate or suspend your access if you breach these terms or use the service in a way that risks the integrity of the platform. On termination, the Privacy Policy retention rules apply.

Changes to these terms

We may update these terms over time. Material changes will be highlighted in the app or via a one-time email to your shop owner address. Continued use of ShieldKit after a change means you accept the updated terms.

Contact

Questions, complaints, or refund requests: hello@shieldkit.app.